Client Testimonials


“Payne & Garlow Insurance is a great agency, which is why I have all my personal and business insurance with them. They have some of the nicest people working there, and I would definitely recommend them to all my friends and family.”
Kevin Gillispie, Kevin’s Auto Body

“We changed to Payne, & Garlow Insurance when our agent moved to Maine. Instantly, we discovered a world of difference in the quick communication and follow-up. We reviewed our policies and ended up getting better coverage for less money, thank you P&G!”
Paul and Jennifer Breuer, Country Road Cabins, LLC

“West Virginia Guttering strives to please every customer. Satisfaction is what we guarantee. We have a skilled and dedicated staff to provide comprehensive and professional services at reasonable rates. This is the same desire of Payne & Garlow Insurance Agency Family.”
Mark & Lee Turley, West Virginia Guttering

“Payne & Garlow was the one stop solution, they took us under their wing and provided exceptional customer service! Anytime we had a question they were always there to answer them and guide us through the process. We would highly recommend Payne & Garlow for all insurance needs!”
Ben & Elizabeth Hanna

“Now I know why my home and autos have been insured with your company forever! I had the daunting task of having to report water damage to our home and filing a claim for the repairs. Thanks to Payne & Garlow Insurance and Erie Claims Adjustor, that was an easy process on my behalf. From that point forward, I was amazed at how quickly things happened. After the assessment, I was given authorization to proceed with the plumbing repairs, and my water was back on before the end of the day! A bad situation was made as good as it possibly could have been. Thanks for the great service. Keep up the good work!”
Mike Hambrick

“Personal, courteous service is sometimes hard to find and we found it with the staff of Payne & Garlow. We are pleased that they were there to help us and were kind, courteous and very concerned about our needs. I would not hesitate for a minute to recommend them to anyone needing home or automobile insurance. Thanks again for being there to serve us and to provide such wonderful service. I really appreciate the personal service that we received from everyone at Payne and Garlow Insurance. Brian was very helpful and offered excellent advice. He and his staff went above and beyond to help us.”
Keith and Kathy Gwinn

“I have been extremely happy with the service that I have received from Payne and Garlow. Their staff is full of friendly people that each have a willing to please attitude. I have been more than satisfied with my decision to use their company and would highly recommend them to anyone.”
Chris Alford, Alford Termite & Pest Control

“Payne and Garlow Insurance have always given us exemplary service. They go well beyond what the average agency would provide. I would highly recommend them for any business or organization.”
Brian Donat, County Manager, Putnam County, WV

“Every person we had the pleasure of talking with was delightful. We felt we received very good coverage for the money we spent on our insurance policies. Anytime we ever had a question, there was always someone there to give us a quick answer.”
Peggy McCoy

“A wonderful staff! They deserve to be recognized and honored as hard-working individuals who satisfy customers and keep your business running smoothly.”
Ashley Tolley